Continually assess our performance, legislative requirements, the evolving needs of our business & client base, and adapt and improve our processes/performance accordingly to ensure we continue to deliver a service that meets or exceeds the needs and expectations of our clients and stakeholders.
Consistent with this policy, we establish quality objectives aimed at enhancing customer satisfaction and improving the effectiveness of our quality management system. A measure of our success in this regard is the 99% client retention rate that we have maintained.
Customer value models are not easy to develop. But the experiences of suppliers that have built and used them successfully suggest several guidelines that we believe will be useful to any company attempting to define and measure value for its customers.
Value in business markets is the worth in monetary terms of the technical, economic, service, and social benefits a customer company receives in exchange for the price it pays for a market offering.
Business has only two functions - marketing and innovation
Creativity is thinking up new things. Innovation is doing new things.
The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency.
The second is that automation applied to an inefficient operation will magnify the inefficiency.